Privacy Policy

Regarding your personal data; protecting the privacy of visitors to our website www.shayen.com, operated by our Company (ROYAL PHARMA İLAÇ KOZMETİK GIDA VE SANAYİ A.Ş) as the data controller, is one of our company’s foremost principles. Through this Website Privacy and Cookie Policy; explanations are provided regarding (1) the Processing of Personal Data of Data Subjects, (2) the Cookie Policy, and (3) the Enforcement of the Website Privacy Policy. ROYAL PHARMA İLAÇ KOZMETİK GIDA VE SANAYİ A.Ş reserves the right to update this Website Privacy-Cookie Policy text at any time within the framework of possible changes to the applicable legislation.

1. Processing of Data Subjects’ Personal Data

Any information that identifies or makes your identity identifiable is considered “personal data.” Personal data obtained during your visit to our website may be processed by the Company within the scope explained below, in accordance with the Personal Data Protection Law No. 6698 (KVKK).

Purpose of Processing Your Personal Data

Your personal data obtained through your visit to our website may be processed by the Company for the following purposes:

• To carry out the necessary activities by our relevant business units to execute the operations conducted by the Company and to manage related business processes,

• To plan and execute the Company’s operational, commercial, and business strategies,

• To ensure that relevant persons benefit from the services offered by the Company by carrying out necessary work through our business units and managing the related business processes,

• To plan and execute the Company’s human resources policies and processes,

• To plan and execute activities necessary for presenting, recommending, and promoting the Company’s programs and services to interested persons,

• To ensure the legal, technical, and commercial-business security of the Company and related persons involved in business relations with the Company,

• To verify the identity of the buyer/purchaser making transactions via the website,

• To record addresses and other necessary contact information,

• To communicate with our customers regarding the terms, current status, and updates of contracts concluded under the Distance Sales Agreement and the relevant provisions of the Consumer Protection Law, and to provide necessary information,

• To organize all records and documents in electronic (internet/mobile etc.) or paper form that will serve as the basis for processing,

• To fulfill obligations undertaken under contracts concluded within the scope of the Distance Sales Agreement and the relevant provisions of the Consumer Protection Law,

• To provide information to public officials upon request and as required by law on matters related to public security,

• To provide customers with a better shopping experience, to inform them about products they may be interested in based on their areas of interest, and to communicate campaigns,

• To increase customer satisfaction, use data in customer analysis, utilize it in marketing and advertising activities, and conduct surveys through contracted institutions within this scope,

• To enable our contracted institutions and business partners to make recommendations to our customers and to inform them about our services,

• To evaluate customer complaints and suggestions regarding our services,

• To fulfill our legal obligations and exercise our rights arising from applicable legislation.

Legal Basis for Processing and Protecting Personal Data

Your personal data is processed within the scope of your visit to our website or while using our application, primarily based on the legal reason of the Company’s legitimate interest, and in any case, on legal grounds in accordance with Articles 5 and 6 of the KVKK. For use in various marketing and advertising activities, processing is carried out only if your explicit consent is obtained.

The use of our customers’ personal data is regulated under various laws. The KVKK primarily establishes the principles of personal data protection. In addition, your personal data is protected under the provisions of the Electronic Commerce Regulation Law No. 6563, the Turkish Penal Code No. 5237, and related legislation.

The collection and use of data are required for fulfilling our obligations arising from the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

Parties to Whom Your Personal Data is Transferred and Purpose of Transfer

Your personal data obtained during your visit to our website may be transferred to our business partners, suppliers, legally authorized public institutions, and third parties in accordance with Articles 8 and 9 of the KVKK, within the scope of processing purposes.

Necessary technical and legal measures are taken during data transfer. However, ROYAL PHARMA is not responsible for the data protection policies or the risks under the responsibility of the third party receiving the personal data.

Method and Legal Basis for Collecting Your Personal Data

Your personal data is collected within the scope of your visit to our website through cookies (technical communication files) and in accordance with the data processing conditions specified in the Law.

Rights of Data Subjects

As the personal data owner, under Article 11 of the KVKK, you have the following rights:

• To learn whether your personal data has been processed,

• To request information if it has been processed,

• To learn the purpose of processing and whether it is used appropriately for that purpose,

• To know the third parties to whom it has been transferred,

• To request correction if it is incomplete/incorrectly processed,

• To request deletion/destruction if the reasons requiring its processing no longer exist,

• To object in cases where an adverse result arises from analysis through automated systems,

• To demand compensation if you suffer damage due to unlawful processing.

You can submit your applications regarding these rights to our Company by filling out the Data Protection Application Form available at www.shayen.com. Applications will be finalized within 30 days at the latest.

Measures Taken to Ensure the Security of Data Subjects’ Personal Data

Our Company takes necessary technical and administrative measures in accordance with Article 12 of the KVKK to prevent unlawful processing and access to personal data and to ensure their preservation.

2. Cookie Policy

We use cookies to help you make the most efficient use of our website and to improve your user experience. If you prefer not to use cookies, you can delete or block cookies from your browser settings; however, please note that this may affect your use of the site.

What Are Cookies and Why Are They Used?

Cookies are small text files stored on your device through browsers by websites you visit.

Our purposes for using cookies include:

• Increasing the functionality and performance of the website,

• Improving and personalizing the site,

• Ensuring the legal and commercial security of you and the Company.

What Types of Cookies Do We Use?

Cookies created by our website and readable only by our site are primary cookies. Third-party cookies may be generated if content on our site is provided through different domain names.

Main types of cookies:

• Session Cookies: Valid until the browser is closed.

• Persistent Cookies: Stored until deleted or until their expiration date.

• Mandatory Cookies: Necessary for the proper functioning of the site.

• Functional and Analytical Cookies: Used for remembering preferences, site optimization, and analysis.

Storage and Access to Cookies

Cookies are stored on your device by your browser. The information they contain can only be accessed by systems under the www.shayen.com domain and as long as the same browser is used.

Accepting Cookies Is Up to You

Browsers generally accept cookies automatically. If you wish, you can block cookies through your browser settings, configure them to receive alerts, or delete stored cookies.

Cookie management for your browsers:

Microsoft Edge

Google Chrome

Safari

Firefox

Opera

Security of Your Personal Data

Cookies are used only for the purposes stated herein. Personal data obtained through cookies is processed, stored, and secured in accordance with the KVKK.

3. Enforcement of the Website Privacy Policy

The Website Privacy and Cookie Policy is dated 15.09.2020. The effective date will be updated in the event of renewal of all or certain articles of the Policy.

The Privacy and Cookie Policy is published on the Company’s website and made available to relevant persons upon request.

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