Frequently Asked Questions

At Shayen Paris, product safety and quality control are fundamental elements of our development and manufacturing processes. Depending on the requirements of each product and formulation, our products undergo the necessary quality and safety assessments, including microbiological analyses, stability tests, and Challenge Tests (Preservative Efficacy Tests).

All required analytical and quality control documentation is also monitored throughout the manufacturing process. This allows us to evaluate microbiological safety, formulation stability, and the effectiveness of preservative systems while maintaining consistent quality standards.

Shayen Paris products are manufactured in facilities that comply with GMP (Good Manufacturing Practices) standards. Quality, hygiene, safety, and traceability criteria are carefully monitored throughout every stage of production to ensure that our products meet established quality standards.

Yes. All products are dermatologically tested and developed under expert supervision.

Our formulas are developed in compliance with international cosmetic regulations and use only safe active ingredients with scientifically proven efficacy.

Many of our products are vegan. Vegan suitability is also specified on individual product pages.

No. Shayen Paris does not test on animals at any stage. We operate under a completely cruelty-free production model.

Since some active ingredients are not recommended during pregnancy, you should consult your doctor before use.

Skin type recommendations for each product are specified individually on the relevant product pages.

The manufacturing and expiration dates are clearly displayed on each product.

No. Shayen Paris products do not contain SLS or parabens. Particular care is taken when selecting ingredients for our formulations, and components that are compatible with the skin and meet high quality standards are preferred.

Generally, yes. However, combinations involving products with strong active ingredients may vary depending on the individual.

You can receive professional recommendations based on your skin type and needs through our WhatsApp support line.

Changes are possible before your order is processed. Simply contact our support team.

An order may not be approved if payment verification cannot be completed or suspicious activity is detected during security checks.

Credit cards, debit cards, and secure online payment methods are available.

Cash on delivery is currently not available.

You can try again using a different browser or contact your card provider. If the issue persists, our support team will assist you.

Orders are generally handed over to the courier within 24–48 hours.

Shipments are made through our contracted courier partner. The current courier company is indicated on the product page or checkout screen.

Shipping may be free for orders above a certain cart value. Current information is available on the cart page.

It may not have reached you by SMS or email. You can request it again through our WhatsApp support line.

If the box is damaged, a damage report should be filed. Damaged products are eligible for replacement.

The delivery address can be changed before the order is shipped.

For hygiene reasons, products whose packaging has been opened cannot be returned.

Damaged products can be exchanged. We recommend filing a damage report with the courier.

Returns are possible within 14 days for unused and unopened products.

Once your request is submitted to our support team, the next steps will be shared with you.

Once the return is approved, the refund will be reflected on your card within 3–10 business days, depending on your bank.

Our formulas are developed according to scientific standards and manufactured in authorized facilities in accordance with international quality criteria.

We adopt a triple-care philosophy developed around fermented plant extracts, biotechnological active ingredients, and advanced molecular cosmetic approaches.

High-purity ingredients, advanced processing technologies, and dermatological testing processes position the brand in the premium category.

Many products are developed to be compatible with sensitive skin. Please refer to the product-specific information.

No. You can also place an order without creating an account.

All information is protected by SSL certification and processed in accordance with applicable data protection regulations.

You can obtain a reset link from the “Forgot Password” section.

Yes. Once you submit your request, your personal data will be deleted in accordance with applicable legal procedures.

You can contact us via WhatsApp, email, or our website contact form.

All messages are reviewed as soon as possible and are usually answered within the same day.

Expert support is available through WhatsApp.

Yes. You can contact us by email for corporate partnerships.

Seasonal campaigns and special discounts are announced through social media and email.

It is currently under development and will be announced once active.

It will be launched soon.

All products are developed exclusively by Shayen Paris and prepared in authorized manufacturing facilities.

Although results vary depending on skin type, visible results can generally be observed within 2–4 weeks of regular use.

In rare cases, individual reactions may occur. If this happens, discontinue use and contact our support team.

The same return conditions also apply to promotional products.