Frequently Asked Questions

1. Are Shayen Paris products dermatologically tested?

Yes. All products are dermatologically tested and developed under expert supervision.

2. Are the active ingredients used in your products safe?

Our formulas are developed in compliance with international cosmetic regulations, using only safe, scientifically proven active ingredients.

3. Are your products vegan?

Many of our products are vegan. Vegan suitability is specified on individual product pages.

4. Are your products tested on animals?

No. Shayen Paris does not test on animals at any stage. We operate under a completely cruelty-free production model.

5. Can I use your products during pregnancy?

Since some active ingredients are not recommended during pregnancy, it’s advised to consult a doctor before use.

6. Which skin types are your products suitable for?

Each product’s recommended skin type is specified on its product page.

7. Where can I see the expiration dates of the products?

The manufacturing and expiration dates are clearly printed on each product.

8. Do your products contain parabens, SLS, or silicones?

The ingredients may vary by product. All formulas undergo safety testing, and details are provided on each product page.

9. Can I use your products with other brands?

Generally yes, but combinations with strong actives may vary depending on the individual.

10. How can I choose the right product for my skin?

You can get professional recommendations based on your skin type and needs through our WhatsApp support line.

11. Can I make changes after placing my order?

Changes are possible before the order is processed. Just contact our support team.

12. Why wasn’t my order confirmed?

If payment verification fails or a suspicious activity is detected during security checks, the order may not be approved.

13. What are your payment methods?

Credit card, debit card, and secure online payment methods are available.

14. Do you offer cash on delivery?

Currently, cash on delivery is not available.

15. I’m getting an error during payment. What should I do?

Try again using a different browser or contact your card provider. If the issue persists, our support team will assist you.

16. When will my order be shipped?

Orders are usually dispatched within 24–48 hours.

17. Which courier company do you use?

Shipments are made via our contracted courier partner. The current company is indicated on the product or checkout page.

18. Is there a shipping fee?

Shipping may be free for orders above a certain amount. The current information is available on the cart page.

19. I didn’t receive my tracking number. What should I do?

It may not have reached your SMS or email. You can request it again through our WhatsApp support line.

20. What should I check when receiving my package?

If the box is damaged, a report should be filed. Damaged products will be replaced.

21. I entered the wrong address. Can it be corrected?

The address can be changed before the order is shipped.

22. Can I return opened cosmetic products?

For hygiene reasons, opened products cannot be returned.

23. What should I do if my product arrives damaged?

Damaged products can be exchanged. It’s recommended to file a report with the courier.

24. How long do I have to request a return?

Returns are possible within 14 days for unused and unopened products.

25. How does the return process work?

Once your request is submitted to our support team, the next steps will be shared with you.

26. How long does it take for my refund to be processed?

Once approved, refunds are reflected on your card within 3–10 business days, depending on your bank.

27. Where is Shayen Paris produced?

Our formulas are developed under scientific standards and produced in authorized facilities that comply with international quality criteria.

28. What scientific method does the brand use?

We adopt a triple-care philosophy based on fermented plant extracts, biotechnological actives, and advanced molecular cosmetic approaches.

29. Why is Shayen Paris a premium brand?

High-purity ingredients, advanced processing technologies, and dermatological testing processes position the brand in the premium category.

30. Are Shayen Paris products suitable for sensitive skin?

Many products are formulated to be compatible with sensitive skin. Please refer to product-specific information.

31. Is it mandatory to create an account?

No. You can place an order without creating an account.

32. Are my membership details secure?

All data is protected by SSL certification and processed in compliance with data protection laws.

33. I forgot my password. What should I do?

You can get a reset link from the “Forgot Password” section.

34. Can I delete my account?

Yes. Once you submit your request, your personal data will be deleted in accordance with legal procedures.

35. How can I contact you?

You can reach us via WhatsApp, email, or our web contact form.

36. How long does it take for the support team to respond?

All messages are reviewed as soon as possible, usually within the same day.

37. Can I get product recommendations?

Expert support is available through WhatsApp.

38. Is corporate or wholesale communication possible?

Yes. You can contact us via email for corporate partnerships.

39. When are your campaign periods?

Seasonal campaigns and special discounts are announced via social media and email.

40. Do you have a membership or reward point system?

It’s under development and will be announced once active.

41. Do you offer a subscription system?

It will be launched soon.

42. Are your products authentic?

All products are developed exclusively by Shayen Paris and produced in authorized manufacturing facilities.

43. How soon can I see results from your products?

Depending on skin type, visible results can usually be observed within 2–4 weeks of regular use.

44. Can the products cause sensitivity?

In rare cases, individual reactions may occur. If this happens, discontinue use and contact our support team.

45. Are promotional products eligible for returns?

The same return policy applies to promotional products.