Preliminary Information Form

ARTICLE 1 – DEFINITIONS

WEBSITE: The medium through which the SELLER carries out the sale of its Products and Services to the Consumer over the internet, represented in this agreement as Shayen Paris.

SELLER: The legal entity whose details are provided in Article 6 of this Preliminary Information Form.

PRODUCT(S): Encompasses all goods and services sold to CONSUMERS on the WEBSITE.

CONSUMER: The persons who place an order for a PRODUCT via the WEBSITE.

AGREEMENT: Contains the terms and obligations of the sales transaction performed by the SELLER to the CONSUMER via the WEBSITE.

PRE-ORDER: Pre-ordered sales transactions whereby the products offered for sale by the SELLER as a Pre-Order begin shipment as of the estimated stock entry date specified on the product page.

Seller Contact Information:

Address:

Complaint Line:

Complaint E-mail Address:

Fax:

MERSIS No.:

Subject of the Preliminary Information Form: To inform the Consumer, pursuant to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts No. 29188, regarding the sale and delivery of the goods and services sold via the domain name https://www.shayen.com (“Website”) whose specifications and sales price are determined below. This form also aims to inform the Consumer that, for products the Consumer wishes to purchase by pre-order, shipment will begin as of the estimated stock entry date stated on the product page.

ARTICLE 2 – GENERAL PROVISIONS

2.1. If the Consumer approves the agreement, the price and costs of the Product(s) ordered on this page shall be collected from the Consumer via the payment method chosen by the Consumer. The Consumer may pay the product prices within the order by selecting one of the methods below:

a) Payment by credit or debit card,

b) Payment by Digital Wallet (Garanti Pay, pay with iyzico),

c) Payment by Gift Card.

2.2. The basic characteristics of the Product(s) are included on the SELLER’s website, in this Preliminary Information Form, in the Distance Sales Agreement, and, if the product is subject to a pre-order sale, in the Pre-Order Product Sales Agreement.

2.3. If you notice any error in your information after completing your order and/or payment process, you can contact our Customer Services at 0850 2525 572 or via the e-mail address info@shayenparis.com.

2.4. There is no service outside of Turkey on the SELLER’s website at https://www.shayen.com/. In addition, if the contracted shipping company has no branch near the address where delivery is requested, the Product must be collected by the Consumer from another nearby branch to be notified by the Seller.

ARTICLE 3 – RIGHT OF WITHDRAWAL

3.1. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Product without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal within the period until delivery of the goods.

3.2. The withdrawal period begins on the day the contract is concluded for service contracts; and on the day the consumer or a third party designated by the consumer receives the goods for contracts regarding delivery of goods. However, the consumer may also exercise the right of withdrawal in the period from the conclusion of the contract until the delivery of the goods. In determining the withdrawal period;

a) For goods that are the subject of a single order but are delivered separately, the day the consumer or the third party designated by the consumer receives the last good,

b) For goods consisting of multiple pieces, the day the consumer or the third party designated by the consumer receives the last piece,

c) For contracts where goods are delivered regularly over a certain period, the day the consumer or the third party designated by the consumer receives the first good, is taken as basis.

3.3. To exercise the right of withdrawal, the Consumer may (i) if a member of the Website, go to the My Orders page and, under the “Easy Return” heading, select the product in the relevant order they wish to return and the reason for return, and send the product(s) to the return address with the Free Return cargo code provided by the Seller by signing the e-invoice printout; (ii) if not a member of the Website, click the “Order Tracking” button located at the top right of the Website’s homepage, enter the e-mail address used when placing the order and the order number they wish to cancel into the relevant boxes, click “Query,” then go to the return page and, under the “Easy Return” heading, select the product they wish to return in the relevant order and the reason for return, and send the product(s) to the return address with the Free Return cargo code provided by the Seller by signing the e-invoice printout; (iii) contact customer service via the phone number in the Seller Contact Information section of this information form and follow the instructions provided; or (vi) make an explicit notice of withdrawal by filling out the sample withdrawal form in Annex-1 and sending it via our e-mail address, contact address, telephone, or fax number.

3.4. Depending on the method preferred by the Consumer, the product must be sent back within 10 (ten) days from the date the right of withdrawal is exercised. Together with the product, the invoice, the product’s box, packaging, any standard accessories, and any other products given as a gift with the Product must be returned complete and undamaged in a single package. The Consumer is not responsible for changes and deterioration that occur due to customary use of the product during the withdrawal period in accordance with its operation, technical specifications, and instructions for use. Accordingly, if there is any change or deterioration due to failure to use the Product in accordance with the instructions for use, technical specifications, and operation until the date of withdrawal, the Consumer may lose the right of withdrawal.

3.5. If the Consumer sends the Product to be returned via the cargo companies contracted with the SELLER, the fee paid to the carrier for delivery of the product to the consumer will be reflected to the Consumer as the return cost amount.

3.6. Within 14 (fourteen) days from the Consumer’s exercise of the right of withdrawal, all payments made by the Consumer regarding the relevant Product, including, if any, delivery costs of the Product (provided that the goods are returned via the carrier specified by the SELLER for returns), will be refunded to the Consumer in a manner appropriate to the payment instrument used at the time of purchase and without imposing any expense or obligation on the consumer. In transactions made by credit card, the reflection of the Product price to the Consumer’s accounts occurs after the SELLER completes the refund process to the bank and the relevant bank completes its refund processing.

3.7. If, due to the exercise of the right of withdrawal, the campaign limit set by the SELLER is fallen below, the amount of the discount benefited from within the scope of the campaign shall be canceled.

ARTICLE 4 – NOTICE OF WITHDRAWAL

Notices of withdrawal may be communicated to the Seller by one of the following options:

• If the Consumer is a member of the Website, by going to the My Orders page and, under the “Easy Return” heading, selecting the product in the relevant order to be returned and the reason for return, the Consumer will have submitted the notice of withdrawal to the Seller.

• If the Consumer is not a member of the Website, by clicking the “Order Tracking” button at the top right of the Website’s homepage, entering the e-mail address used when placing the order and the order number intended to be canceled in the relevant boxes, clicking “Query,” then going to the return page and, under the “Easy Return” heading, selecting the product in the relevant order to be returned and the reason for return, the Consumer will have submitted the notice of withdrawal to the Seller.

• By filling out the sample withdrawal form in Annex-1 and submitting the notice of withdrawal to the Seller via our e-mail address info@shayenparis.com, by post to Beylikdüzü OSB Mah. Mustafa Kurdoğlu Cad. Bakır ve Pirinçciler San. Sit No:31/1 Beylikdüzü / İstanbul, or by sending it to the number 0533 063 52 16.

ARTICLE 5 – CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

5.1. Pursuant to the legislation, the Consumer does not have the right of withdrawal in the following cases:

• Contracts relating to goods or services whose price varies depending on fluctuations in the financial markets and which are not under the control of the Seller (e.g., products in the jewelry, gold, and silver categories);

• Contracts regarding the delivery of goods prepared in line with the Buyer’s requests or clearly personal needs, goods that are not suitable for return due to their nature, goods that are in danger of rapid deterioration or may expire;

• Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and which are not suitable for return in terms of health and hygiene;

• Contracts relating to goods that are mixed with other products after delivery and cannot be separated by their nature;

• Contracts regarding books, audio or video recordings, software programs, and computer consumables presented in a tangible medium, provided that the packaging, tape, seal, or package has been opened by the Buyer;

• Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement;

• Contracts regarding accommodation, goods transport, car rental, supply of food and beverages, and leisure activities undertaken for entertainment or rest that must be performed on a specific date or period;

• Contracts regarding the performance of betting and lottery services;

• Contracts regarding services which have begun to be performed before the expiration of the withdrawal period with the consumer’s consent; and

• Contracts regarding services performed instantly in electronic form and intangible goods delivered instantly to the consumer (such as coupons).

• For goods or services excluded from the scope of the Distance Contracts Regulation

(No right of withdrawal can be exercised for products such as food, beverages, or other daily consumption items delivered regularly by the Seller to the Buyer’s residence, and for services in sectors such as travel, accommodation, restaurants, entertainment.)

• Where the right of withdrawal is exercised for all or part of the products subject to the order, if (any) the minimum shopping amount in the SELLER’s free shipping (delivery) campaign is fallen below as a result of the withdrawal, the entire delivery-shipping fee not collected within the campaign will be deducted from the amount to be refunded to the Consumer. In cases where the Consumer has paid a delivery-shipping fee, this fee will be fully refunded to the Consumer.

• Other products given as a gift together with the Product must also be returned complete and undamaged in a single package. The Consumer is not responsible for changes and deterioration that occur during the withdrawal period if the product is used customarily in accordance with its operation, technical specifications, and instructions for use. Accordingly, if there is any change or deterioration due to failure to use the Product in accordance with the instructions for use, technical specifications, and operation until the date of withdrawal, the Consumer may lose the right of withdrawal.

5.2. On the WEBSITE, the current rules and conditions applicable to the SELLER and the Consumer regarding transaction security, protection of information, confidentiality, processing-use of data, and commercial electronic communications are presented to the Consumer as follows. The Consumer may contact the SELLER via the stated communication channels at any time regarding these matters.

5.3. The SELLER is a member of the Istanbul Chamber of Commerce (ITO), and the electronic contact information where you can obtain the professional rules of conduct related to the profession is as follows: (www.ito.org.tr, Phone: 444 0 486).

5.4. After the Consumer accepts the information above/below and approves the Agreement on the WEBSITE, all contracts will be sent to the e-mail (mail) address specified by the Consumer together with the order confirmation; the Consumer can save them to their device and access them at any time, and they will be stored within the SELLER’s systems within the framework of the relevant laws for a maximum of three years.

ARTICLE 6 – INFORMATION OF THE SELLER AND THE CONSUMER

SELLER:

Trade Name:

Address:

Telephone:

Bank Account:

CONSUMER:

Name, Surname/Title:

Address:

Telephone:

E-mail:

ARTICLE 7 – PRODUCT SUBJECT TO ORDER/AGREEMENT, PRICE, PAYMENT AND DELIVERY CONDITIONS

7.1. The Type and Nature, Quantity, Brand/Model, Unit Price(s), Sales Price, and Payment (collection) Information of the Products and Delivery Information including the delivery location notified by the Consumer are as stated below. If there is no branch of the contracted shipping companies near the address where delivery is requested, the Product must be collected from another nearby branch notified. (Regarding this matter, the necessary information will be provided to the Consumer by e-mail/mail, SMS, or telephone). Other delivery rules are set out below.

PRODUCT:

UNIT PRICE:

QUANTITY:

TOTAL:

Order processing and shipping fees

TOTAL PAYABLE

DELIVERY INFORMATION:

Name, Surname/Title:

Address:

Telephone:

E-mail:

INVOICE INFORMATION:

Name, Surname/Title:

Address:

Telephone:

E-mail:

7.2. The Product subject to the order shall be delivered to the Consumer/to the third person/institution at the address stated above, provided that the legal period of 30 days is not exceeded, in accordance with the principles set out below. For products sold by pre-order, the Consumer accepts with this form that this period will start as of the estimated stock entry date specified on the product page.

7.3. The SELLER sends and delivers the Products via the shipping company contracted for its shipments. If this shipping company has no branch where the Consumer is located, the Consumer must collect the Product from another nearby branch notified by the SELLER.

7.4. Except for products subject to pre-order sales; Products in stock are planned to be handed over to cargo within an average of five (5) business days from the order date. These periods are notified to the Consumer during the shopping cart stage and are also stated within the informative e-mail sent after completion of the order. If these estimated periods are extended, the Consumer will be additionally informed by the SELLER.

7.5. As a general rule, unless expressly stated otherwise, delivery costs (shipping fees, etc.) are borne by the Consumer. The delivery fee for all our contracted shipping companies is a minimum of 19.90 TL, and the SELLER may choose not to reflect all or part of such delivery costs to the Consumer depending on the campaigns carried out at the time of sale and the conditions announced on the WEBSITE.

7.6. If the Consumer is not present at the address during delivery of the Products and the persons at the address do not accept delivery, the SELLER shall be deemed to have fulfilled its obligation. In the absence of a person to receive at the address, it is the Consumer’s responsibility to contact the shipping company to track and procure the shipment of the products. If the Product is to be delivered to a person/institution other than the Consumer, the SELLER cannot be held liable if this person/institution is not present at the address or refuses delivery. In such cases, any damages arising from the Consumer’s late receipt of the Product, as well as expenses arising from the Product’s waiting at the shipping company and/or the return of the shipment to the SELLER, are borne by the Consumer.

7.7. Before delivery of the Product, the Consumer must have fully paid the sales price including costs. In cash sales, if the Product price has not been fully paid to the SELLER before delivery; in installment sales, if the due installment has not been paid, the SELLER may unilaterally terminate the agreement and refuse to deliver the Product. If, for any reason, the price of the goods or services is not paid by the Consumer or the payment made is canceled in the bank records, the SELLER shall be deemed released from the obligation to deliver the goods or services.

7.8. If, after delivery of the Product, for any reason, the Bank/financial institution of the credit card used in the transaction does not pay the Product price to the SELLER or demands the paid amount back, the Product must be returned by the Consumer to the SELLER within 7 business days at the latest. If the non-payment of the Product price arises from an unjust instruction or objection by the Consumer to the Bank or from their fault or negligence, shipping costs shall be borne by the Consumer. Without accepting the return, the SELLER’s contractual and legal rights, including pursuing the claim for the Product price, are reserved.

7.9. In cases where the Consumer pays the sales price with credit cards, installment cards, etc., obtained from banks (including financial institutions), all facilities provided by these cards are credit and/or installment payment facilities provided directly by the card-issuing institution; within this framework, Product sales for which the SELLER collects the price in full or in parts are not credit or installment sales for the parties to this Agreement; they are cash sales. The SELLER’s legal rights in cases deemed installment sales by law (including the right to terminate the contract and/or demand payment of the entire remaining debt with default interest in case of non-payment of installments) shall remain reserved in accordance with the relevant legislation. In case of the Consumer’s default, default interest is applied at the monthly rate stipulated by the applicable laws.

7.10. For products subject to pre-order sales, as of the estimated stock entry date specified on the product page; and for standard distance sales, delivery to the Consumer within 30 days from the order approval is timely delivery. If, due to extraordinary circumstances (such as adverse weather conditions, heavy traffic, earthquake, flood, fire), the maximum legal period of 30 days cannot be met, the SELLER will notify the Consumer regarding delivery using the contact information on record. In this case, the Consumer may cancel the order, order a similar product, or wait until the extraordinary circumstance ends.

7.11. If it is understood that the SELLER cannot procure the Product subject to the Agreement, within three (3) days from the date on which it becomes aware of this situation, it may, by clearly informing the Consumer and obtaining their verbal/written approval by one of the same means, supply another good/service of equal quality and price, thereby fulfilling its contractual commitment. The Consumer is entirely free to give or not give such approval; if approval is not given, the contractual–legal provisions regarding order cancellation (termination of the Agreement) shall apply.

ARTICLE 8 – RULES REGARDING SECURITY–PRIVACY, PERSONAL DATA, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL–INDUSTRIAL RIGHTS

8.1. The privacy rules–policy and conditions whose current principles are stated below shall apply on the WEBSITE regarding protection of information, confidentiality, processing–use of data, communications, and other matters.

8.2. The necessary measures for the security of the information and transactions entered by the Consumer on the WEBSITE have been taken to the extent of current technical possibilities within the SELLER’s own system infrastructure, in line with the nature of the information and transaction. However, since said information is entered from the Consumer’s device, it is the Consumer’s responsibility to take the necessary measures— including those related to viruses and similar malicious applications— to protect such information on their side and prevent access by unrelated persons.

8.3. In addition to and in confirmation of the permissions–consents given by the Consumer by other means regarding personal data and commercial electronic communications; the information obtained during the Consumer’s membership and purchases on the WEBSITE may be recorded indefinitely or for a period to be foreseen, stored in printed/magnetic archives, updated when necessary, shared, transferred, and otherwise processed by the SELLER, the company it is part of and its future subsidiaries, affiliates, partners, successors, and/or third persons/institutions to be designated by them, for the purposes of providing various products/services and for all kinds of information, communication, advertising–promotion, sales, marketing, store card, credit card and membership practices to be carried out for commercial and social communication via electronic and other means. These data may also be transmitted to the relevant Authorities and Courts when legally required. The Consumer has consented and permitted that their current and new personal/non-personal information may be used, shared, processed within the scope above, and that commercial or non-commercial electronic communications and other communications may be made to them in accordance with the legislation on the protection of personal data and electronic commerce.

8.4. The Consumer may contact the SELLER through the communication channels specified to stop data use–processing and/or communications at any time, either by again contacting as specified or by exercising the right to refuse in the electronic communications sent to them. According to the Consumer’s explicit notice in this regard, personal data processing and/or communications to them will be stopped within the maximum legal period; furthermore, if the Consumer so wishes, except for those that must be retained by law and/or those that are possible to retain, information shall be deleted from the data recording system or anonymized so that identity is not identifiable. The Consumer may apply to the SELLER at any time and obtain information on issues such as the processing of personal data, the persons to whom it has been transferred, its correction in case it is incomplete or incorrect, notification of corrected information to relevant third parties, deletion or destruction of data, objection to the emergence of a result against them by analyzing data exclusively through automated systems, and compensation of damages in case of unlawful processing of data. Such applications and requests will be fulfilled within the maximum legal periods or may be rejected by explaining the legal justification.

8.5. Except for those belonging to other third parties according to the SELLER’s agreement; all intellectual–industrial rights and ownership rights regarding any and all information and content of the WEBSITE and their arrangement, revision, and partial/complete use belong to the SELLER.

8.6. Without prejudice to the Consumer’s rights under the relevant legislation on the above matters, the SELLER reserves the right to make any changes it deems necessary; such changes become effective as of the moment they are announced by the SELLER on the WEBSITE or through other appropriate methods.

8.7. On other sites accessed from the WEBSITE, their own privacy–security policies and terms of use apply.

ARTICLE 9 – OTHER PROVISIONS

9.1. In case of order cancellations and contract terminations, including withdrawals in compliance with the Agreement and law, if the Product price has been collected, it shall be refunded to the Consumer within a maximum of 14 days in a manner appropriate to the instrument with which the Consumer paid the Product price. For example, refunds for credit card payments are made to the Consumer’s credit card, and the Product amount is returned to the relevant bank within the same period after the Consumer cancels the order; since reflection of this amount to the Consumer’s account depends entirely on the bank’s process, delays may occur due to reasons beyond the SELLER’s control. (Banks’ processes to reflect refunds to the Consumer’s account may usually take up to three weeks).

9.2. The Consumer may notify the SELLER of their requests and complaints regarding the Product and the sale verbally or in writing via the communication channels specified above. The SELLER is obliged to address the Consumer’s justified requests–complaints and all applications. If it is not possible to resolve in this way, the Consumer may apply, within the monetary limits determined and announced annually by the Ministry of Trade, to the Provincial and District Consumer Arbitration Committees in their or the SELLER’s place of residence and to the Consumer Courts for cases exceeding such limits.

9.3. With their approval, the Consumer has been informed by these Preliminary Disclosures— which will form an integral part of the Distance Sales Agreement— on all matters including the basic features–qualities of the Product(s) subject to sale, sales price, method of payment, delivery procedures, right of withdrawal, and conditions regarding personal information–electronic communication and reward points.

9.4. All statements and information in this Order–Agreement Preliminary Information are valid as of the moment the Consumer approves them on the SELLER’s WEBSITE and, if accepted, shall be applied in a binding manner together with the Distance Sales Agreement between the SELLER and the Consumer.

ARTICLE 10 – WARNING REGARDING PAYMENT OBLIGATION AND RIGHT OF WITHDRAWAL

10.1. If the Consumer approves this Preliminary Information Form and the Distance Sales Agreement, the price and costs of the Product(s) ordered shall be collected from the Consumer via the payment method chosen by the Consumer. The basic characteristics of the product and the total price:

PRODUCT: UNIT PRICE: QUANTITY: TOTAL:

Order processing and shipping fees

TOTAL PAYABLE

10.2. The Consumer may pay the product prices within the order by selecting one of the methods below:

a) Payment by credit card or debit card, or

b) Payment by Digital Wallet (Garanti Pay, pay with iyzico)

10.3. The Consumer has the right to withdraw from the Agreement within 14 (fourteen) days from the date of receipt of the Product without giving any reason and without paying any penalty. The Consumer may also exercise the right of withdrawal within the period until delivery of the goods.

10.4. The withdrawal period begins on the day the contract is concluded for service contracts; and on the day the consumer or a third party designated by the consumer receives the goods for contracts regarding delivery of goods. However, the consumer may also exercise the right of withdrawal in the period from the conclusion of the contract until the delivery of the goods. In determining the withdrawal period;

d) For goods that are the subject of a single order but are delivered separately, the day the consumer or the third party designated by the consumer receives the last good,

e) For goods consisting of multiple pieces, the day the consumer or the third party designated by the consumer receives the last piece,

f) For contracts where goods are delivered regularly over a certain period, the day the consumer or the third party designated by the consumer receives the first good, is taken as basis.

10.5. To exercise the right of withdrawal, the Consumer may (i) if a member of the Website, go to the My Orders page and, under the “Easy Return” heading, select the product in the relevant order they wish to return and the reason for return and send the product(s) to the return address with the Free Return cargo code provided by the Seller by signing the e-invoice printout; (ii) if not a member of the Website, click the “Order Tracking” button located at the top right of the Website’s homepage, enter the e-mail address used when placing the order and the order number they wish to cancel into the relevant boxes, click “Query,” then go to the return page and, under the “Easy Return” heading, select the product they wish to return in the relevant order and the reason for return, and send the product(s) to the return address with the Free Return cargo code provided by the Seller by signing the e-invoice printout. (iii) Contact customer service via the phone number in the Seller Contact Information section of this information form and follow the instructions provided; or (vi) make an explicit notice of withdrawal by filling out the sample withdrawal form in Annex-1 and sending it via our e-mail address, contact address, telephone, or fax number.

10.6. Depending on the method preferred by the Consumer, the product must be sent back within 10 (ten) days from the date the right of withdrawal is exercised. Together with the product, the invoice, the product’s box, packaging, any standard accessories, and any other products given as a gift with the Product must be returned complete and undamaged in a single package. The Consumer is not responsible for changes and deterioration that occur due to customary use of the product during the withdrawal period in accordance with its operation, technical specifications, and instructions for use. Accordingly, if there is any change or deterioration due to failure to use the Product in accordance with the instructions for use, technical specifications, and operation until the date of withdrawal, the Consumer may lose the right of withdrawal.

10.7. If the Consumer sends the Product to be returned via the cargo companies contracted with the SELLER, the fee paid to the carrier for delivery of the product to the consumer will be reflected to the Consumer as the return cost amount.

10.8. Within 14 (fourteen) days from the Consumer’s exercise of the right of withdrawal, all payments made by the Consumer regarding the relevant Product, including, if any, delivery costs of the Product (provided that the goods are returned via the carrier specified by the SELLER for returns), will be refunded to the Consumer in a manner appropriate to the payment instrument used at the time of purchase and without imposing any expense or obligation on the consumer. In transactions made by credit card, the reflection of the Product price to the Consumer’s accounts occurs after the SELLER completes the refund process to the bank and the relevant bank completes its refund processing.

10.9. If, due to the exercise of the right of withdrawal, the campaign limit set by the SELLER is fallen below, the amount of the discount benefited from within the scope of the campaign shall be canceled.

10.10. Notices of withdrawal may be communicated to the Seller by one of the following options:

• If the Consumer is a member of the Website, by going to the My Orders page and clicking the “Easy Return” button, then selecting the product in the relevant order to be returned and the reason for return, the Consumer may submit the notice of withdrawal to the Seller.

10.11. Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to the legislation, the Consumer does not have the right of withdrawal in the following cases:

• Contracts relating to goods that are mixed with other products after delivery and cannot be separated by their nature;

• Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided under a subscription agreement;

• Contracts regarding the performance of betting and lottery services;

• Contracts regarding services which have begun to be performed before the expiration of the withdrawal period with the consumer’s consent; and

• Contracts regarding services performed instantly in electronic form and intangible goods delivered instantly to the consumer (such as coupons).

• For goods or services excluded from the scope of the Distance Contracts Regulation

ANNEX-1: WITHDRAWAL FORM (This form shall only be filled out and sent if it is intended to exercise the right to withdraw from the contract for the sale of goods or provision of services.) To:

Trade Name:

Address:

Complaint E-mail Address:

Complaint Line:

By this form, I declare that I exercise my right to withdraw from the contract for the sale of the goods or provision of the services below.

- Order date or delivery date:

- Goods or service subject to the right of withdrawal:

- Price of the goods or service subject to the right of withdrawal:

- Consumer’s name and surname:

- Consumer’s address:

- Consumer’s signature:

- Date: