Return & Exchange Policy

As Shayen Paris, we aim to make every stage of your shopping experience flawless. All of our products are premium items that are dermatologically tested, produced under hygienic conditions, and go through strict quality control processes. Nevertheless, we carefully evaluate any return or exchange requests you may have after purchase.

The following conditions are regulated within the framework of the Consumer Protection Law No. 6502 and the Distance Sales Regulation.

1. Return Period

Consumers may exercise their right of withdrawal within 14 days from the date of delivery, without providing any reason, for unopened packages that meet return conditions.

2. Return Acceptance Conditions

Due to hygiene reasons, cosmetic and personal care products can only be returned if they are unopened, unused, have intact protective seals, and their original packaging is undamaged.

Returns are not accepted in the following cases:

  • If the product’s protective seal/tag has been opened
  • If the product has been used, tested, or its packaging is damaged
  • If the product is not suitable for resale for hygiene reasons
  • If a set, gift, or promotional product is missing any of its components

3. Damaged or Defective Product Notification

If you notice damage to the package during delivery, you must ask the courier to prepare a report and not accept the package. Otherwise, the courier is deemed to have delivered the product undamaged.

For damage or defects noticed after delivery:

  • Within 24 hours of receiving the product
  • Include photo/video evidence
  • Send the report to info@shayenparis.com or our WhatsApp line

If the return reason is deemed valid after evaluation, the product will be replaced free of charge.

4. How to Make a Return

To initiate the return process:

  1. Send your order number and return reason to info@shayenparis.com or our WhatsApp line.
  2. Once your request is approved, a return shipping code will be provided.
  3. Deliver the product to the courier company in its original box with all accessories included.

Shipping costs for returns made under the right of withdrawal are covered by the customer.

5. Refunds

Once the returned product arrives at our warehouse and passes the eligibility inspection, the refund will be processed within a maximum of 14 business days using the same payment method as the original purchase. Bank processing times may vary.

6. Exchanges

For hygiene reasons, direct exchanges for Shayen Paris cosmetic products are only made in cases where the product is defective or damaged upon delivery. Opened or tested products cannot be exchanged.

7. Incorrect Product Delivery

If you receive a product different from your order: Please contact us within 24 hours of delivery without opening or using the product. The incorrect product will be collected by Shayen Paris and the correct one will be sent to you.

8. Returned Packages (Unreceived Deliveries)

For orders not received by the customer and returned to the warehouse: The shipping fees and related costs will be deducted, and the remaining amount will be refunded.

9. Contact

For all return, exchange, and support requests:

Email: info@shayenparis.com
WhatsApp: +90 533 063 52 16
Address: Shayen Paris – Beylikdüzü OSB, Mustafa Kurdoğlu Cd. Bakır ve Pirinçciler San. Sit No:31/1, 34524 Beylikdüzü/İstanbul